Privacy Policy

Muldoon Web Solutions Inc. respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information through our websites, client services, client portal, support services, billing services, and software products.

In this Privacy Policy, “Muldoon Web Solutions Inc.”, “MWS”, “we”, “us”, and “our” refer to Muldoon Web Solutions Inc., an Ontario corporation.

Scope of This Policy

This Privacy Policy applies to:

• the Muldoon Web Solutions website;
• contact forms and inquiries;
• client services, including website builds, hosting, WordPress support, cPanel support, consulting, maintenance, and custom web applications;
• the MWS client portal;
• billing, invoices, subscriptions, and payment-related records;
• support requests and communications;
• software products operated by MWS, unless a product-specific privacy policy applies.

Muldoon Web Solutions Inc. also operates product brands including TeamDock and BoardDock. Those products may have additional or product-specific privacy policies that apply when you use those products.

If a product-specific privacy policy conflicts with this Privacy Policy, the product-specific policy applies to that product.

Information We Collect

We may collect personal information when you:

• visit one of our websites;
• contact us through a form, email, phone, or other communication method;
• request a quote or consultation;
• become a client;
• create an account;
• use the MWS client portal;
• purchase, subscribe to, or renew a product or service;
• use TeamDock, BoardDock, or another MWS-operated product;
• submit a support request;
• provide feedback;
• upload or provide content, files, or documents;
• interact with billing, invoices, or payment links.

The information we collect may include:

• name;
• email address;
• phone number;
• organization or business name;
• job title or role;
• billing contact information;
• mailing or business address;
• account login information;
• client portal account information;
• service details;
• domain names and renewal information;
• hosting records;
• website information;
• support request details;
• files, documents, screenshots, or attachments you provide;
• payment status and invoice information;
• Stripe customer, invoice, subscription, or payment references;
• communications with us;
• technical information such as IP address, browser type, device information, pages visited, referring pages, and usage data.

We do not intentionally collect more personal information than is reasonably needed for the purposes described in this Privacy Policy.

Client Portal Information

If you use the MWS client portal, we may collect and display information related to your account or organization, including:

• organization details;
• client contacts;
• active services;
• hosting plans;
• domain names;
• renewal dates;
• support requests;
• invoices and payment status;
• subscription details;
• service notes;
• files and documents;
• account activity;
• user access and permissions.

Some internal notes or administrative records may be visible only to MWS administrators and not to client users.

TeamDock and BoardDock Information

TeamDock and BoardDock are product brands operated by Muldoon Web Solutions Inc.

For TeamDock, account administrators may enter information about teams, coaches, players, parents, guardians, schedules, events, rosters, messages, photos, videos, feedback, notes, or other team-related content.

For BoardDock, account administrators may enter information about organizations, directors, board members, meetings, agendas, minutes, policies, documents, tasks, reports, and other board or governance-related content.

Customers and account administrators are responsible for ensuring they have appropriate authority, consent, and permission to enter, upload, manage, or share this information.

How We Use Information

We use personal information to:

• provide and operate our websites, products, and services;
• respond to inquiries;
• prepare quotes, proposals, and project information;
• create and manage accounts;
• provide access to the MWS client portal;
• provide website, hosting, support, maintenance, consulting, and software services;
• process subscriptions, invoices, renewals, and payments;
• communicate with customers and users;
• provide support and troubleshooting;
• manage domains, hosting, DNS, websites, and related services;
• send service-related notices;
• improve our websites, products, and services;
• maintain security and prevent abuse;
• detect, investigate, and respond to technical, security, legal, or operational issues;
• meet legal, accounting, tax, audit, regulatory, and business recordkeeping requirements.

We do not sell personal information.

Payments

Payments may be processed through third-party payment providers such as Stripe.

When you make a payment, your payment details are handled by the payment processor and are not stored directly by Muldoon Web Solutions Inc. We do not store full credit card numbers on our own systems.

We may store payment-related records such as:

• customer ID;
• invoice ID;
• subscription ID;
• payment status;
• amount;
• billing interval;
• invoice date;
• renewal date;
• hosted invoice link;
• payment processor reference.

Payment providers may process, transfer, or store personal information outside Canada. Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed or stored.

Email Communications

We may send service-related emails, including:

• account notifications;
• billing updates;
• invoices and payment reminders;
• subscription or renewal notices;
• password resets;
• support responses;
• product updates;
• security notices;
• important service announcements.

Where required, marketing or promotional emails will be sent in accordance with Canada’s Anti-Spam Legislation and other applicable laws. Commercial electronic messages will include required sender identification and an unsubscribe mechanism where required.

You may unsubscribe from marketing communications, but you may still receive transactional, account, support, billing, security, or service-related messages.

Cookies and Website Analytics

Our websites may use cookies or similar technologies to:

• help the site function;
• remember preferences;
• understand usage;
• improve performance;
• support security;
• measure traffic and engagement;
• improve our services.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

We may use analytics tools to understand general website usage. Analytics information may include pages visited, approximate location, device type, browser type, referral source, and interaction data.

How We Share Information

We may share limited personal information with trusted service providers who help us operate our business and provide services, including:

• hosting providers;
• payment processors;
• email providers;
• analytics providers;
• domain registrars;
• DNS providers;
• cloud storage providers;
• database and authentication providers;
• security providers;
• support and communications tools;
• professional advisors such as accountants, lawyers, or insurance providers.

These providers are given access only to the information reasonably needed to perform their services.

We may also disclose information:

• if required by law;
• to comply with a court order, legal request, or regulatory requirement;
• to protect our legal rights;
• to investigate abuse, fraud, security issues, or misuse;
• to protect users, customers, MWS, or third parties;
• in connection with a business transaction such as a merger, sale, financing, restructuring, or transfer of business assets.

Cross-Border Processing

Some service providers may process or store personal information outside Canada.

When information is processed or stored outside Canada, it may be subject to the laws of the country or region where it is located.

By using our websites, products, or services, you understand that personal information may be processed by service providers in Canada or other jurisdictions.

Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Safeguards may include access controls, authentication, encryption where appropriate, secure service providers, monitoring, backups, and internal access restrictions.

No online service can guarantee complete security. Customers and users are responsible for using strong passwords, limiting account access to appropriate users, protecting credentials, and notifying us if they believe an account or service may be compromised.

Hosting, Website, and Support Access

When providing hosting, website, maintenance, consulting, troubleshooting, or support services, MWS may access client websites, hosting accounts, WordPress dashboards, cPanel accounts, DNS settings, forms, plugins, files, databases, logs, email configuration, or other technical systems.

We access this information only as reasonably needed to provide, maintain, secure, troubleshoot, support, or improve the applicable service.

Clients are responsible for ensuring they have authority to provide us with access to any systems, accounts, data, or content involved in the services.

Customer Content

Customers are responsible for the information, files, documents, images, videos, text, messages, records, or other content they upload, enter, submit, or provide through MWS services, TeamDock, BoardDock, the MWS client portal, or other MWS-operated products.

We do not routinely review customer content unless necessary to:

• provide support;
• maintain the service;
• troubleshoot technical issues;
• investigate abuse or security concerns;
• comply with legal requirements;
• protect the rights, safety, or security of users, customers, MWS, or others.

Children and Youth

Our websites and services are intended for use by organizations and authorized users. They are not directed to children under 13.

TeamDock may be used by sports teams involving youth participants. In those cases, team administrators are responsible for ensuring they have appropriate authority or consent to enter and manage information about players, parents, guardians, coaches, volunteers, and team members.

MWS does not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe information has been provided to us improperly, please contact us.

Board and Organizational Information

BoardDock and related services may involve board documents, meeting records, minutes, policies, reports, tasks, member information, or other organizational content.

Customers are responsible for determining what information should be uploaded, who should have access, and whether any records are confidential, privileged, sensitive, or subject to legal, governance, retention, or privacy requirements.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• maintain accounts;
• manage billing and payments;
• provide support;
• maintain business records;
• meet legal, accounting, tax, audit, and regulatory requirements;
• resolve disputes;
• enforce agreements;
• protect security;
• maintain backups and operational records.

Retention periods may vary depending on the type of information and the nature of the service.

Customers may request deletion of their account or certain personal information by contacting us. Some information may need to be retained where required for legal, accounting, tax, security, backup, dispute resolution, or legitimate business purposes.

Accessing or Correcting Your Information

You may request access to, correction of, or deletion of your personal information by contacting us.

We may need to verify your identity before completing certain requests.

Some requests may be limited by legal, security, operational, contractual, or technical requirements.

Account and Organization Administrators

If your account is managed by an organization, team, board, club, business, or other customer, the account administrator may be able to access, manage, edit, export, or delete information associated with your account or organization.

Please contact your organization’s administrator first for questions about information entered or managed by that organization.

Security Incidents

If we become aware of a privacy or security incident involving personal information, we will assess the situation and take reasonable steps to respond. Where required by law, we will notify affected individuals, organizations, regulators, or other parties.

Links to Other Websites

Our websites, products, or client portals may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date or last updated date and may provide additional notice where appropriate.

Continued use of our websites, products, or services after changes are posted means you accept the updated Privacy Policy.

Contact

Muldoon Web Solutions Inc.
Email: privacy@muldoonwebsolutions.com
Website: https://muldoonwebsolutions.com